1. Cut out middleman fees to increase profit and competitiveness.
2. Increase capacity without adding personnel.
3. Increase the quality and consistency of translations.

Strategy

I worked across departments to identify needs and pain points and ways computer assisted translation (CAT) and AI tools could solve them. From there, I researched to find the right solutions for our agency’s needs, proposed the solution, advocated for it and won buy-in from key stakeholders.

Execution

Once we had the green light, I facilitated the purchase and setup of the software tools along with onboarding and training. For the remainder of the implementation, I served as a consultant who helped formulate standard operating procedures, run tests, and troubleshoot technical and procedural issues.

1. Identify needs and pain points with existing processes.
2. Seek the right combination of CAT and AI tools.
3. Draft proposal, share with team for review, seek teammate buy-in, submit for administrative approval.
4. Facilitate purchase, setup, onboarding, and training.
5. Help create SOPs, run tests, and troubleshoot.

• Integration of memoQ (CAT) tool and DeepL (AI machine translation tool)
• Integration of translation memory and glossary from previous projects
• New workflows across the agency based on the tools’ capabilities

Rapid translation

Elimination of mundane tasks

Costs down, capacity up

Overall, the new tools reduced costs and increased capacity by an estimated 30% on large content translations—and will create even more efficiencies with annual refreshes of that content—while improving quality and consistency across translation projects.

Contact me for details

No samples are available for this project. I am happy to discuss the details of how to create an AI-assisted translation system.

1. Create efficiencies by reducing content redundancy and coordinate content management across multiple organizations and departments.
2. Maximize the impact of existing content by identifying content surfacing strategies and cross-promotion opportunities throughout the ecosystem.
3. Identify content gaps in light of strategic goals.

Strategy

I worked with the rest of our content team to design a strategic, methodical, and efficient approach to audit and assess a large volume of content. We identified strategic goals, devised a human-led, AI-assisted approach to improve audit objectivity and speed, and ways to deliver meaningful findings in an understandable format.

Execution

I helped prepare the AI tools for analysis and ran analyses using the tools. Using the initial findings, I manually verified and added my own strategic analysis to the AI findings. This was where the AI assistance ended, since it lacked the industry and client context we had developed over years. From there, I helped identify opportunities for elimination and consolidation and developed proposals to fill content gaps.

1. Pitch the content audit to the client and persuade them that we were the best positioned to implement it.
2. Develop a detailed methodology for the audit.
3. Develop AI processes and protocols and run AI analysis.
4. Add content performance metrics to the data for analysis.
5. Add manual human layer of analysis.
6. Collate findings and propose opportunities to streamline the ecosystem and fill content gaps.

Analysis clearly proposing strategic:

• Content cuts
• Consolidations
• Additions

Complete with supporting rationales.

This project is still ongoing. While our proposals could save at least hundreds of thousands of dollars a year across the client’s organization while better supporting training and sales performance, actual results will depend on the client’s response to the findings.

The biggest impact is that I have seen the limits of what users with average technical expertise can achieve with AI tools. Based on this, I have since developed specific coding capabilities needed to conduct the AI part of this audit many times better and faster.

Available upon request

This project contains proprietary materials. I am unable to share the written materials, but I am happy to discuss the project in detail with serious prospective employers.